Cuyahoga Falls Electric Department Services and Contact Info
Need to Apply for New Service or Discontinue Service?
For questions, contact the Utility Billing Department at (330) 971-8250 during their normal business hours of 8:00AM to 6:00PM Monday through Friday (excluding major holidays). You will need to visit the Utility Billing Department at 2310 Second Street to sign up for new service. You will need to provide a settlement statement of purchase or a signed lease along with a photo ID and the required security deposit and application fees.
Need to Discuss a Billing Concern or Have a Billing Question?
Contact the Utility Billing Department at (330) 971-8250 during their normal business hours of 8:00AM to 6:00PM Monday through Friday, excluding major holidays.
Problems with the Electric Service to your House or Business?
During the normal business hours of 7:30AM to 4:00PM Monday through Friday (excluding major holidays), call the Electric Dispatcher at (330) 971-8050. All other hours of the week, call Police Dispatch at (330) 928-2181. We have Trouble Service 24 hours a day, 365 days a year.
Need to Report a Street Light Problem?
Call (330) 971-8050 during normal business hours of 7:30AM to 4:00PM Monday through Friday (excluding major holidays) OR you can report street light problems online by clicking the following underlined link: report street light problems online.
Need Details on the Cuyahoga Falls Energy Efficiency Program?
At the Cuyahoga Falls Electric System, it is important to help our customers save on your energy costs. The Residential pieces of the Energy Efficiency Program include a New Energy Efficient Appliance Rebate Program, a Home Energy Audit, and an Annual Energy Efficiency Kit Giveaway while supplies last. The Commercial & Industrial piece of the program includes an Energy Efficiency Project Rebate Program. For further details, go to the web page for the Energy Efficiency Program by clicking the following underlined link: Energy Efficiency Program.
Want to Go Green and Have Some or All of your Electricity Come from Renewable Energy Sources?
For information, go to the web page for the EcoSmart Choice Program by clicking the following underlined link: EcoSmart Choice program. To sign up, call the Utility Billing Department at (330) 971-8250 during their normal business hours of 8:00AM to 6:00PM Monday through Friday (excluding major holidays).
Other Questions or Business with the Electric Department?
Call (330) 971-8060 during the normal business hours of 7:30AM to 5:00PM Monday through Friday (excluding major holidays).
Want other Electric Department Service Information?
Besides delivery of affordable public power, the Electric Department also provides many other services and programs to its customers. Some of these benefits and programs include: the Energy Efficiency Program, significant power cost savings to local schools, the Light Bulb Giveaway program, the EcoSmart Choice program, the AMP Scholarship Program and the holiday tree lighting. Electricity is not billed for street lighting and city facilities such as the fire stations and City Hall. Free electricity to the Natatorium and Brookledge Golf Course enable these facilities to keep user fees low. Customers can use the online Residential Energy Depot to help see how usage of certain products impacts their electric bill. (Clicking on the underlined hotspots will take you directly to an associated web page.)
The following topics are covered on other web pages (click on the underlined link):
- Public Power Connections Newsletter - This quarterly newsletter provides industry information and tips.
- Light Bulb Giveaway program - This page provides information on the bulbs we have available free of charge to customers as requested up to one bulb per year.
- AMP Scholarship Program - This page provides information on the annual scholarship program. It gets updated when we get new information for the following year's program.
- Residential Electric Rates - This page lists the residential electric rates.
- Commercial Electric Rates - This page lists the rates for the various commercial rate classes.
- Rate Calculators - This page has a calculator that you can use to compute a bill for the selected rate class and the entered energy usage.
- Milestones – This page covers the history of the Cuyahoga Falls Electric System.
Protect your electronic equipment! Besides lightning strikes, there are many problems that can happen with a power system that will cause “surges” of power to your home or business. It is the customer’s responsibility to protect their equipment against power surges. An inexpensive surge protector can be the difference of life and pre-mature failure of your television and other expensive electronic equipment. Click on the following link for more information: http://www.cnet.com/news/9-things-you-should-know-about-surge-protectors/ .
Over 125 Years of Dedicated Service to the City of Cuyahoga Falls!
On September 20, 1888, Cuyahoga Falls City Council passed resolutions authorizing the Falls Edison Electric Light and Power Company and J.A. Long, E.L. Babcock, and Samuel H. Eggs, et al, the right to erect pole lines for the purpose of supplying electric street lighting. That made 2013 the 125th Anniversary of the Cuyahoga Falls Electric System!
The city produced its own power until 1915 when the Gorge Power Plant began supplying power to the city. The Northern Ohio Traction and Light Company, later known as Ohio Edison and then First Energy, built the Gorge Dam in 1912 to be used for hydroelectric power for the local streetcar system and for cooling water for the Gorge Power Plant that it was building. First Energy’s Gorge Power Plant fed power to Cuyahoga Falls for 80 years. The completion of the 138 kV Valley Substation on Portage Trail Extension in 1991 allowed for the closing of the Gorge Power Plant a few years later.
In 1971, the City of Cuyahoga Falls, along with 20 other communities in Ohio, became a founding member of American Municipal Power (AMP) – Ohio. AMP was formed so that many municipal electric communities can work together to negotiate better and more affordable power supply arrangements than individual communities might obtain on their own. Besides the purchase of power through membership in AMP, Cuyahoga Falls has joined with other communities to construct our own generation resources that serve a majority of our power needs. These generating resources include a hydroelectric plant, windmills, a natural gas fired plant, and the most modern clean-coal-fired plant in the United States. The latter two generating resources began commercial operation in 2012. Three hydroelectric power plants are under construction and expected to go into commercial operation in 2015 at which point 20% of Cuyahoga Falls power needs would be covered by renewable hydroelectric power. This diverse portfolio of power generating resources will help Cuyahoga Falls keep its electric rates stable for years to come! For a more detailed history of the Electric Department, click on the “Milestones” link on the right hand side of this page.
Your Home Town Power!
Generation ownership that Cuyahoga Falls shares with other AMP members includes: the Belleville Hydroelectric Plant on the Ohio River; the Bowling Green, Ohio wind farm; the AMP Fremont Energy Center (natural gas combined-cycle) in Fremont, OH; the Prairie State Energy Campus state of the art clean coal-fired plant in southern Illinois; and various smaller peaking power diesel and combustion turbine units throughout the state of Ohio. Cuyahoga Falls has hydroelectric generation that is still under construction on the Ohio River at the Willow Island locks and dam; the Smithland locks and dam; and the Cannelton locks and dam.
The Cuyahoga Falls Electric System utilizes two 138KV substations, one at Valley Vista Park and the other on Theiss Rd., which interconnect with First Energy and provide Cuyahoga Falls with a peak capacity of 240MW, well in excess of the system peak of 116MW recorded in 2011. With 11 distribution substations and over 308 miles of overhead and underground distribution lines, this power is then distributed through over 3,700 transformers to more than 24,000 electric customers. More than 30 Electric System employees work to maintain the distribution system and provide quick response to emergencies and power outages so that our customers will continue to receive nothing but the best service at the lowest possible cost for years to come.
The Electric Department is comprised of three main sections: Line, Substation/Meter, and Drafting/Purchasing. The Line Section works on all of the overhead and underground power lines. The Substation/Meter Section works on substation equipment, protective devices, and customer metering. The Drafting/Purchasing Section works on drawings, SCADA, data collection, and inventory control. Together, the people of these three sections are responsible for the great service provided by the Electric Department!
As a Public Power Community, the City of Cuyahoga Falls offers electricity at not-for-profit rates that are significantly lower than local investor owned utilities. A rate that is advertised by for-profit companies as a price per kilowatt-hour (kWh) is not an apples-to-apples comparison to our rate. It is when all charges are added together that it can be shown how much cheaper Cuyahoga Falls Electric System power is than other companies and you see the pricing benefits of a public power system!