911 was created as a universal American emergency number to summon police, ambulance, or fire service help. According to The National Emergency Number Association (NENA), approximately 200 million 911 calls are made in the U.S. each year.
911 is meant for emergencies. There are certainly times when you should call 911 rather than go to the doctor. It's also important to know how to be a good 911 caller.
Unfortunately, not every call to 911 is an emergency. Some callers are seeking information rather than help. Others are simply abusing the system. In fact, in every state, it's illegal to call 911 without an emergency.
Here are a few examples of when 911 should not be called:
· Getting the Number for the Police Department
When callers need a non-emergency number for police, fire, or ambulance, they should call 411, not 911. Any time a caller feels his or her life is in danger, he or she should call 911 - otherwise, use a nonemergency number.
· To Ask the Police-Fire-EMS Agency a Question
If a caller is not in need of assistance immediately, 911 is probably the wrong number to call. When calling to ask a question and not to request immediate assistance, call the department's non-emergency number.
· Teaching Kids to Call 911
While it is extremely important to teach kids to call 911, it's a really bad idea to actually have them do it when there is no emergency. Kids learn by example. If mom and dad seem to think it's OK to call 911 just to practice, then they will too.
· To Get a Cat Out of a Tree
Calling for help with animals in distress is perfectly fine - just don't call 911. Only call 911 regarding animals if the animal is endangering humans. 911 is intended for human emergencies only, all calls to request assistance for animals lost or in distress should go to an agency's non-emergency number.