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Mayor Don L. Robart announces an enhancement to the Online Income Tax service available on the City’s website. Residents with only W2 income, who have no overpayment, and who do not owe any tax will be able to submit their return electronically without having to mail in a paper return.

Residents can log on the website at and click on “Income Tax” under the “eServices” menu.  Next, simply enter your city file number (located on the tax form or pressure seal letter mailed to the resident) and social security number into the welcome page. As the resident goes through the four-step process, the on-line tool will perform all the necessary calculations. Once the resident has entered all the information, they can review the data and, if needed, correct any mistakes. If the resident does not owe taxes and has not overpaid, all they need to do is finalize the return. Once finalized, there would be no requirement at that time to mail in any paperwork.

The tax information is then securely transmitted to the Income Tax Division. If the calculations show that there is a balance due or an overpayment, the return must be printed and a paper copy sent to the Income Tax Division along with all supporting tax documentation.

Though the Income Tax Preparer has been available since 2004, the return had to be printed and sent to the City’s Income Tax Division for verification. The City has recently entered into a special membership agreement with the Central Collection Agency, or C.C.A. for assistance in collection of delinquent taxes. Part of the service C.C.A. provides is to run the Cuyahoga Falls data against the I.R.S. database to check for accuracy. C.C.A. will then notify residents whose returns do not match information provided by the I.R.S.

This quick and easy process will simplify tax preparation for nearly 20,000 residents, saves paper and reduces the handling of tax forms. It also helps the City to improve efficiency by removing manual data entry in the Tax Division for the 70% of returns where no tax is owed or credit is due.

“This is another example of the benefits our eGovernment initiative that was implemented in 2004 to provide online services to our residents which simplifies processes and increases productivity,” commented Mayor Robart.

Last changed 04/09/2012 - 2:59pm by webmaster