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HOW DO I TALK TO A 911 OPERATOR?

                                

                                                                                                                                                            

 We as professionals understand that your 911 call can be critical and very important to you.

 It is important for us to dispatch to your location the proper medical or non-medical assistance quickly and efficiently. Here are some guidelines to follow when making a 911 call:

  • Remain Calm. We understand that this can be very difficult when you are confronted with a situation that appears to be out of control. You, as the initiator of the call, are our only contact with the subject needing assistance or yourself needing assistance. Remaining calm and letting the operator help you is extremely important.
  • Know Your Location. We must get to you as quickly as possible. The precise location is critical. Street addresses, park locations, parking lots, store locations to name a few. Knowing where you are allows us to start help to your location while giving you instructions until help arrives.
  • Nature Of The Call. Know what your emergency is helps us to dispatch the proper assistance. Clearly state your emergency. If you are a third party asking to make a 911 call, it is important to find out why you are making this call.
  • Subject's Medical Background. If you are aware of any medications, current medical conditions, physical or mental disabilities that the subject may have, helps us to assist your needs further. If needed, we will ask for this information.
  • Listen To Questions And Instructions. Our dispatchers are certified to assist in stabilizing your situation. You must again remain calm so you can listen for your instructions and or questions the operator may have. Be clear and precise with your answers.
  • DO NOT HANG UP. Though there may appear to be silence on the operators end, we are handling the situation. Remain on the line. You must not disconnect yourself from the operator until the operators tells you to. Even when you call 911 accidentally, do not assume that by hanging up, your call will be forgotten. Remain on the line to confirm your call was accidental. Protocal for an abandon call is to call back and find the caller to confirm the call. Staying on the line and confiming an accidental call takes less time compared to attemps made to contact the caller who initiated the original call. If you are calling from a cell phone, due to the route a call takes, it may appear on your end of several rings, dead air, clicks or a series of beeps. DO NOT HANG UP. This is normal. Wait for the operator to answer. If you hang up, this will be treated as an abandoned call and we will call this number back.
  • Be Patient With The Operator. We must take control of the call. We are here to help you in any way possible. We understand your need for immediate assistance. We must gather as much information as possible. How you relay information plays a very important role as to how we dispatch assistance.
Last changed 05/31/2011 - 11:14am by rehs@cityofcf